Return and Refund Policy

FINESSE FACTORY STUDIOS

Effective Date: September 1, 2024

At Finesse Factory Studios, we value our clients’ time and work hard to ensure every session is properly scheduled and prepared for. By booking a session, the client agrees to the following Return & Cancellation Policy.

All session bookings require payment or a deposit at the time of booking.

Payments made to reserve studio time are considered non-refundable once the booking has been confirmed, except where required by applicable law or at the sole discretion of Finesse Factory Studios.

Deposits may be transferred to a future session when the client provides sufficient notice and meets the requirements outlined below.

Clients may cancel or reschedule a session by providing at least 24 hours' notice before the scheduled start time.

• 24+ hours' notice: Deposit/payment may be transferred to a future session.
• Less than 24 hours' notice: Deposit is forfeited and may not be transferred.
• No-call/no-show: The full session payment is forfeited, and the session will not be rescheduled using the original payment.
• Repeated late cancellations or no-shows may require full payment in advance for future bookings.

Clients may reschedule a session with at least 24 hours' notice, subject to studio and engineer availability.

Rescheduled sessions must generally be booked within 30 days of the original session unless otherwise approved by management.

If the requested date or time is unavailable, the client may select another available time.

Studio time is reserved specifically for the client. Sessions begin and end at the scheduled times.

Arriving late does not automatically extend the session.

For example, if a client books a 3-hour session from 3:00 PM–6:00 PM but arrives at 3:30 PM, the session will still normally end at 6:00 PM.

If a client chooses to end a session early, the unused studio time is not automatically refundable.

Clients are encouraged to use their entire scheduled session or contact the studio before the session to discuss any scheduling changes.

If Finesse Factory Studios must cancel or reschedule a session due to an emergency, equipment failure, building issue, or other circumstances outside the client's control, the client may choose to:

• Reschedule the session for another available date; or
• Receive a refund for the affected prepaid studio time.

Refunds are generally not provided for completed sessions, unused session time, late arrivals, early departures, or client cancellations made less than 24 hours before the scheduled session.

Any approved refund will be issued using the original payment method when reasonably possible.

Please allow reasonable processing time for refunds to appear in your account.

Studio packages, memberships, promotional rates, and discounted session bundles may have additional terms and expiration dates.

Unless otherwise stated in writing, unused package or promotional hours are non-refundable and non-transferable.

If a client specifically books a session with a particular engineer, that engineer's availability is subject to change due to illness, emergency, or circumstances outside the studio's control.

Finesse Factory Studios may provide a qualified replacement engineer or reschedule the session when necessary.

Clients are responsible for reviewing their booking details, including:

• Date and time
• Session length
• Engineer
• Number of attendees
• Services requested
• Payment amount

By completing a booking, the client confirms that the booking information is correct and agrees to this policy.

Finesse Factory Studios understands that emergencies and unforeseen circumstances can happen. Management may make exceptions to this policy on a case-by-case basis.

Exceptions are not guaranteed and do not change the policy for future bookings.

By booking a session with Finesse Factory Studios, the client acknowledges that they have read, understood, and agreed to this Return & Cancellation Policy.

Finesse Factory Studios
New York, NY
Website: finessefactorynyc.com